"An unfriendly person pursues selfish ends
and against all sound judgment starts quarrels. Fools find no pleasure in understanding but delight in airing their own opinions." 18:1-2 NIV
"One who is slack in his work is brother to one who destroys." (18:9)
"Before a downfall the heart is haughty, but humility comes before honor." (18:12)
We had some errands to do out of town the other day. It was a strange day. So many unfriendly people. We were able to laugh about it all at dinner, but while it was happening it was not so funny.
Now, I know that "Can I help you?" on a typed page may seem friendly enough, but it is not always about what one says, but how you say it. Be careful who you are treating like a criminal. This is, after all, the week that we are reminded often that Jesus, Himself, was treated like a criminal. Customer service representatives should remember that the department store you work in hired you to serve not interrogate customers. The store you work at may lose a customer and more. Your boss may find out why you lost a customer. You may be looking for a new job. Think a little ahead of your lips. Unemployment is high right now. There are people looking for work - lots of them. We heard "attitude" more than once on that little outing. I don't know... maybe I shouldn't have worn my comfy, but worn flannel shirt that day. Did I look like a criminal?
These days, I like doing most of my shopping and business online or by telephone. I have to drive a distance to get to a lot of stores and it gets a bit tiring running into unfriendly people. It is a relief that so many government offices are doing business on-line now. It makes it quicker. I don't have to drive an hour to get there. And... the people online or on the telephone just seem friendlier for the most part.
Another of our stops was a government office. That was a fiasco! I know, that there is a lot of fear among people today. But, homeland security, should be a bit more friendly than what we experienced. Again, maybe it was my flannel shirt or maybe my teen-age granddaughter wasn't smiling enough or maybe my husband who is a graying, retired Marine made him nervous, or maybe it was my 40 year old sons very short crew-cut... I don't know what set the security guard off. I was the first to walk in to the building. I was the first who was told, with glaring eyes and that "tone" to "check in" without directions on how to check in. Actually, I did not realize that he was a security guard until much later when he started playing with his gun. I thought maybe he was someone with untreated mental health issues that had wandered in. He was, after all, just sitting there in the lobby, just staring. After I took a number, we waited for about 10 minutes to be called. We were the only ones there. We waited under the watchful, glaring eye of the homeland security guard. He never took his eyes off of us. Someone needs to tell him (and any others like him) that those taxpayers you try to intimidate really are your employers. And... someone should also tell you that those intimidating tactics actually start quarrels. He obviously did not know that.
Sadly, it seems, there are a few too many (one is too many) unfriendly people in the customer service business who are really there just for the paycheck. There are a few public servants, who get paid enough for two families to live well, who really ought to be a bit more thankful to the other taxpayers that they still have jobs. (I can see one place where the federal budget can be cut) There are too many people in the service industry who do not seem to care to hear what the customer or client wants or why they are there.
Don't get me wrong. I am not really anti-social and although I joke about being a hermit, I really am not. I like to be out and about in my own county (Baraga County). I actually enjoy shopping in the local stores. Family Dollar is great! The people at Family Dollar know how to greet you. They are friendly people and will help you. It's only when I leave the county that I seem to run into trouble. Not sure, maybe I really do look like the sinner that I am.
This is Holy Week and we remember that Jesus was a servant to all. The King of kings was not here to be served. He was here and is here to serve at all costs. He gave His life freely. Would courtesy be asking too much of those we actually pay to serve?
